|
 |
Vol. 1, Issue: 4 | Date: April 03, 2009
|
|
|
|
 |
|
A Startling New Meaning to Everyday English
 |
| Tweet |
Bird call |
Text-based posts on Twitter.com |
| Ping |
Opposite of Pong. Together, another term for Table Tennis. |
Alert used to notify people when they come online on any chat messenger |
| Buzz |
An excited honeybee |
Buzz is an alert used on Yahoo! Messenger to make people respond to messages |
| Wall |
Rahul Dravid |
A Facebook application that allows you to leave messages on your friend’s profile |
| Thread |
Used for sewing |
A long line of comments on a particular post in a forum |
| Scrap |
A fight |
The message you leave in your friend’s Orkut profile |
Language isn’t the Only Thing That’s Changed!
The individuals who’ve changed language have changed too! The same folks who used to inhabit land are now rapidly settling down in the new and promising virtual world.
Don’t believe us? Here’s proof: Almost everyone these days spends hours on social networking sites, chats on messengers and does quite a bit of shopping too. For these men and women, the Internet is an alternate reality, an ‘escape’ from the real world.
Marketers, Take Notice! Gen-I Has Arrived!
Behaviourists the world over agree that individuals’ (customers’) social, psychological and mental patterns have changed considerably in the last few years. Many attribute these changes to the steady influence of the Internet. Some have gone so far as to call these independent-thinking, globally-connected new customers ‘Gen-I’ (Generation Internet).
God’s Gift to Marketers!
It goes without saying that the consumption pattern of Gen-I is greatly different from that of the ‘ancient’ consumer.
|
| Here’s a case in point: ‘Impulse buying’ was not something the ancient consumer was comfortable with. S/he needed to touch, feel, smell, hear things before making a final purchase. Today however, Gen-I buys goods in a matter of minutes. Click, click, click! Product sold! What could be more rewarding for a marketer? |
Customer is King. The Internet is His Kingdom.
Here’s a brief explanation of trends of the new age consumer and how the Internet fits in on these parameters:
 |
| From Info Seeker to Info Getter |
Looks for information around area/product/service of interest. Is more aware of various choices available within this set. |
Google, Yahoo, Ask |
| From 'Happy-with-what-I-get' to 'I-want-value-for-money' |
Compares various offerings on relevant parameters. Checks up reviews of other consumers as cues for buying. |
Mouthshut, Tech2 |
| From DIFM (Do it for me) to DIY (Do it Yourself) |
Is increasingly looking at second opinions, crosschecking advice offered and looking at possibilities which help him be in control. |
Picnik, Yahoo Answers |
 |
| From Prime Time to My Time |
Has identified his preferences, is vocal about them and has identified his own niche content for consumption. |
YouTube, Flicker |
| From Entertainment and Information to Second Life and 5 Point Someone |
Media is no longer about just being informed/entertainment—it's his window to the world, his tool of staying in touch with people and finding new friends/associates, his opportunity of living his dreams and live an alternate life. |
Linkedin, Orkut, Facebook |
 |
| From King to Spouse |
Is looking for individual attention, customised options, thank you notes, wooing, sustained relations, security, the works. |
Sunsilk GangofGirls, Nikeplus |
| From Store to Mouse |
Convinience sought and time crunch has led to many people transacting online. |
eBay, Rediff shopping |
 |
| From Bombing to Sniping |
With increased pressure on the advertising dollar, the new age marketing requires targetting options that ensure that there is no/minimal wastage. Hence the requirement is of a medium that can not only sharply target in terms of demographics, psychographics and affinities, but also provide horses for courses communication. |
Facebook, Google etc.
Targeting based on geography, demography, interests and attitude |
| From Cradle to Grave |
Span the entire consumer value chain—right from the point of contacting the consumer the first time to all the interactions required for conversions, to after sales, to cross sell/up sell to referral/redressal. |
Amazon, Dell |
| From Consumer to Prosumer |
The new age marketing requires brands to identify key members within the audience and empower them to be brand evangelists. In an age where the consumer trusts his peers more than any advertiser, these prosumers become key marketing and advertising channels. |
ConsumerReports, PencilTrick etc.
Blogs, Forums, Reviews, i.e. User Generated Content |
And That’s Why More and More Marketers are Including the Internet in Their Media Plans
Gen-I’s openness to adapt to change and willingness to experiment with brands has made them hot targets for every smart marketer. Since these eager new customers don’t just want information about their favourite product—they actively want to engage with the brands—marketers are now thinking of creative ways to attract—and keep—their audiences.
The Internet is undoubtedly the most interactive medium. It also gives you, the advertiser, the freedom to customise your communications, at the most affordable prices.
It is these unmatched advantages that have made the Internet such an effective marketing channel. It comes as no surprise then that brands advertised on the Internet have higher brand recall and deeper brand loyalty.
How Do YOU Ensure Your Brand Reaches Gen-I?
As is reflected in the table above, the Internet scores well across the various requirements that form the base of talking to the new age consumer. What is critical therefore is for you to be Media Agnostic (MA), i.e., place your communication goal in the centre and build your plan around it.
Here are 5 pointers that will empower you to reach your customer |
|
| • |
|
Know the new age consumer (his or her preferences, ideals etc.) |
|
| • |
|
Identify the touch points for this consumer (websites, banner advertising etc.) |
|
| • |
|
Communicate with minimal wastage and highest impact (targeted advertising, specific site advertising) |
|
| • |
|
Identify potential audiences within this set and empower them to be brand evangelists (give the regular Yahoo!, Facebook users a chance to ‘market’ your product to their friends) |
|
| • |
|
Keep the dialogue going. Give your customers a compelling reason to convert, stay, and upgrade within the consumer value chain. |
|
The Internet: The Future of Marketing
|
| There is no doubt: The reach of the Internet can only grow wider and deeper. Take a look at some of the factors that will fuel this growth: |
|
| • |
|
Lower access costs |
|
| • |
|
More access platforms (e.g. mobile) |
|
| • |
|
Local language content |
|
| • |
|
User-friendly applications |
|
| • |
|
Increased ‘vertical’ content |
|
| Without any doubt, all advertisers who make their products visible on the Internet are sure to find a share of their customer’s mind, heart and/or wallet. |
|
|
Partner with Ignitee, the e-Experts
Ignitee has reached some of India’s leading brands: Incredible India, Congress, Set Max IPL, Tata AIG, Yamaha, Hindustan Latex to name a few, to Gen-I. We can create clutter-breaking brand communications for you. To take your business to the next level, write to us at induct@ignitee.com for an induction request.
Share the Knowledge
Your friends in the industry could benefit with the information in this newsletter. Do forward it to them and become a part of the powerful Internet revolution! |
|
|
|
|
|
|
 |
|
|
|
| News |
| Chennai stores go virtual; bank on e-tailing for greater reach |
|
 |
|
Large stores in Chennai, offering a wide range from silk sarees to apparels, have been increasingly going online. Much has been written about the growing trend of online retailing or e-tailing in India, but what gets all the more interesting is when your neighbourhood store comes alive in your house. Saravana Stores, Nalli Silks, RmKV, and Pothys are
some well-known brand stores of Chennai that, |
| in recent times, have shown an inclination towards online shopping. It is no longer a ‘for name sake’ item but part of a well laid out communication strategy to further popularise their brands. With most of them already having their online shopping infrastructure in place, the much hyped Saravana Stores is already promoting its online shopping feature with a colourful ‘Coming Soon’ tag. |
|
| |
| Medical records go digital in India |
|
 |
|
Maintaining digitised personal health records for customers is only now catching on among the desi diaspora. The management of personal health records is a tedious task, which is why digitisation is being offered as a viable alternative. While Microsoft and Google have already entered this sector, a few India players are also eyeing it. What is personal health information |
| management? Under it, the medical history and health information of patients are first digitised and then uploaded to a secure online account by the service provider, after which the customer can e-mail, access and share the same with a doctor. These online repositories also have other health-related features. In India, there are entities like Noida’s Myhealthrecords.in, the Bangalore-based Yos Technologies and the new-born Pune-based ArogyaDarpan, among others. |
|
| |
| Google to show ads based on user behaviour |
|
 |
|
Google has launched ‘interest-based’ advertising wherein the company will show online ads to people based on their web browsing history. The ‘interest-based’ advertising (behavioural targeting) has been introduced as a beta test on Google’s partner websites and on its video sharing site YouTube. According to Google, these ads will associatecategories of interest such as sports,gardening, |
| cars and pets with users’ browser, based on the types of websites they visit and the pages they view. The company will then use those interest categories to show more relevant text and display ads to the users. |
|
|
| Mail us your feedback at knowmore@ignitee.com |
|
|
|
|
|
|
|